FREQUENT QUESTIONS

We only sell through this virtual store, there is no physical sale of tickets. Depending on the availability of tickets and the venue, they will be sold at the entrance of the venue on the days of the event.

Payments by credit / debit card and Bizum are accepted.

If you have any incident when placing your order, or once it is done, you can contact us by writing to tienda@japanweekend.com, indicating as much information as possible (order number, products, contact email...) and we will do everything possible to solve it in the shortest possible time.

Yes, the tickets are not nominal, you can enter with a ticket in the name of another person.

Children under 7 years of age (6 years or less) do not need a ticket (in this case you must bring documentation proving age, it may be required at the entrance). The rest need input.

No, right now there is no such discount.

The time that the entry marks is the time from which you can enter, you can enter later than that time but not before.

No, tickets cannot be returned. As they are not nominal, they can be used by other people.

Unless otherwise indicated in the event conditions, no time or day changes can be made.

No, the cultural voucher cannot be used to buy tickets.

Entry with metal weapons (with or without edge), blunt or sharp (wood and plastic included) is not allowed.

Neither are airsoft guns or replicas.

The Anti-Crisis ticket includes a manga or film that is collected at the event itself (exclusively on the day of the ticket). The list of available manga and movies can be seen in the item description.