Ticket purchase conditions

PURCHASE CONDITIONS

We have prepared these ticket purchase conditions with the aim of making your purchase process satisfactory and understandable. We attend to queries related to the purchase of tickets in tienda@japanweekend.com.

Japan Weekend Tickets is an online purchase service, available 24 hours a day, integrated into the Japan Weekend online store, where you can comfortably purchase tickets for Japan Weekend events in advance from your computer. In this section you will find all the necessary information about the procedures that the user must follow to buy a ticket for Japan Weekend, the terms and conditions, return policy, etc.

For all questions related to the management of the user's personal data, please visit our Privacy Policy and Data Protection.

The use of Japan Weekend Tickets attributes the condition of user and implies acceptance of the provisions included in these Purchase Conditions. The user declares that he has the necessary legal capacity to act and contract on the web in accordance with the conditions detailed below, which he declares to understand and accept. The user is responsible for providing your data correctly in the purchase processes established on the web, paying special attention to the introduction of payment and personal data.

1. PURCHASE OF TICKETS

· At Japan Weekend Tickets we sell tickets for all Japan Weekend events.

· When placing your order and entering your email you will receive on the one hand the confirmation of your order and on the other an email with the tickets in PDF format.

· Once your order is finished, you will have the tickets in your online store account.

· You can attend the event with the tickets in PDF format on your mobile device or printed.

· The purchases you make entail management costs per ticket, but all of them will be specified before the purchase process begins.

· Online payment will be made by credit/debit card or Bizum.

Children under 7 years of age (that is, with age less than or equal to 6 years) are exempt from paying admission as long as they are accompanied by an adult.

1.2. PURCHASE OF SLEEVES

· At Japan Weekend you can also purchase manga through our online store.

· Manga volumes are not shipped; they must be picked up in person at Japan Weekend events.

· Once the purchase is made, you will have a maximum of 6 months to collect your order at any of our Japan Weekend events.

· If the collection has not been carried out within this period, the purchase will be considered expired and will not entitle you to a refund.

· To collect your order, you will need to present the QR code from your purchase.

· Online payment for manga will be made by credit/debit card or Bizum.

· Prices include VAT and, where applicable, management fees will be indicated before finalizing the purchase process.

2. VALIDITY AND PROGRAMMING

· Tickets purchased through Japan Weekend Tickets allow access to the event exclusively on the day and time indicated at the ticket or on the event website.

Each ticket allows only one entry. Depending on the venue and what has been announced, once the ticket has been exchanged, you may leave and re-enter the event, unless otherwise stated. For the Madrid edition at IFEMA, you will not be able to leave and re-enter IFEMA, except with a VIP ticket.

The manga or film included with the "Anticrisis" and "VIP" tickets must be collected inside the event venue exclusively on the day of the ticket purchase. If it is not collected on the date indicated on the ticket, it cannot be claimed.

The Family Pack ticket is a single ticket (available only for the events listed). This ticket entitles four people to entry: two adults and two children (17 years or younger). All four people must enter at the same time. The ticket is for single use only and cannot be used separately for each person. It is not mandatory that the four people be from the same family. The tickets are general admission. It is mandatory that two adults and two children use the ticket.

· The advertised start times of the activities are subject to last-minute changes.

· Tickets are sold without prejudice to Japan Weekend's right to modify or vary the program due to events or circumstances beyond its reasonable control, without being obliged to return amounts or change tickets.

Arcade tickets only grant access to the Arcade area within Japan Weekend; they do not grant access to Japan Weekend itself. You must have entered Japan Weekend with a different type of ticket to use an Arcade ticket.

3. EXCHANGES AND RETURNS

· In no case will changes or refunds be made regarding the purchase of tickets through Japan Weekend Entradas, understanding as causes the errors derived from the purchase by the user or personal situations external to the event.

· If an incident occurred during the purchase or you have questions about how to proceed, please contact us. We will help you solve it.

4. LIABILITY AND ASSISTANCE

· Personal plans, including travel, accommodation or benefits, in relation to the event that you have contracted on your own, are at your own risk. We do not assume any responsibility, and neither does the venue, for any loss of enjoyment or lost expense.

· Japan Weekend will only be responsible for damages caused to people or property when they are caused by its fault or negligence and are its responsibility by legal provision.

· Both you and the rest of the ticket holders consent to the recording of images and sound for being part of the public attending the event.

· The activities, including contests, concerts, etc. They may include special effects included, without this list being exhaustive, sound, audiovisual or lighting effects.