FREQUENT QUESTIONS

We only sell through this virtual store, there is no physical sale of tickets. Depending on the availability of tickets and the venue, they will be sold at the entrance of the venue on the days of the event.

Payments by credit / debit card and Bizum are accepted.

If you have any incident when placing your order, or once it is done, you can contact us by writing to tienda@japanweekend.com, indicating as much information as possible (order number, products, contact email...) and we will do everything possible to solve it in the shortest possible time.

Yes, the tickets are not nominal, you can enter with a ticket in the name of another person.

Children under 7 years of age (6 years or less) do not need a ticket (in this case you must bring documentation proving age, it may be required at the entrance). The rest need input.

No, right now there is no such discount.

The time that the entry marks is the time from which you can enter, you can enter later than that time but not before.

No, tickets cannot be returned. As they are not nominal, they can be used by other people.

Unless otherwise indicated in the event conditions, no time or day changes can be made.

No, the cultural voucher cannot be used to buy tickets.

Entry with metal weapons (with or without edge), blunt or sharp (wood and plastic included) is not allowed.

Neither are airsoft guns or replicas.

The Anti-Crisis type ticket includes a manga or movie that is collected within the event itself (exclusively on the day of entry). The list of available mangas and movies can be seen in the item description.

Only for the Barcelona edition, there is a specific discounted ticket with the Carnet Jove.

It is necessary to show the Carnet Jove and the DNI at the entrance to be able to access with this type of ticket.

Only one ticket of this type can be purchased per order.

Except for the Madrid event, you can leave and re-enter by keeping your ticket and registering it when you leave.

In Madrid, you can enter and leave the pavilions to the central space of Ifema, but once you leave the Ifema grounds you cannot re-enter. There is a VIP ticket that does give you the right to leave the grounds and re-enter, but this is not possible with the other tickets (General and Anti-crisis).

Those aged 13 or under must be accompanied by an adult. Those aged 14 or over are not required to attend.

For people with disabilities who cannot purchase tickets online, it will be managed via email: tienda@japanweekend.com

Sí, con un solo QR podrás acceder los 2 días de evento, sábado y domingo.