FREQUENT QUESTIONS

We only sell through this virtual store, there is no physical sale of tickets. Depending on the availability of tickets and the venue, they will be sold at the entrance of the venue on the days of the event.

Payments by credit / debit card and Bizum are accepted.

If you have any incident when placing your order, or once it is done, you can contact us by writing to tienda@japanweekend.com, indicating as much information as possible (order number, products, contact email...) and we will do everything possible to solve it in the shortest possible time.

Yes, the tickets are not nominal, you can enter with a ticket in the name of another person.

Children under 7 years of age (6 years or less) do not need a ticket (in this case you must bring documentation proving age, it may be required at the entrance). The rest need input.

No, right now there is no such discount.

The time that the entry marks is the time from which you can enter, you can enter later than that time but not before.

No, tickets cannot be returned. As they are not nominal, they can be used by other people.

Unless otherwise indicated in the event conditions, no time or day changes can be made.

No, the cultural voucher cannot be used to buy tickets.

Entry with metal weapons (with or without edge), blunt or sharp (wood and plastic included) is not allowed.

Neither are airsoft guns or replicas.

The Anti-Crisis type ticket includes a manga or movie that is collected within the event itself (exclusively on the day of entry). The list of available mangas and movies can be seen in the item description.

La entrada de tipo VIP es exclusiva del evento de Madrid. Incluye un manga o película que se recoge dentro del propio evento (exclusivamente el día de la entrada) + incluye una pulsera que te permite entrar y salir libremente del recinto de IFEMA

La lista de mangas y películas disponibles se puede ver en la descripción del artículo.

Only for the Barcelona edition, there is a specific discounted ticket with the Carnet Jove.

It is necessary to show the Carnet Jove and the DNI at the entrance to be able to access with this type of ticket.

Only one ticket of this type can be purchased per order.

Except for the Madrid event at Ifema, you can leave and re-enter, keeping your ticket and registering it when you leave.

In Madrid, if the event is at the Ifema fairgrounds, you can enter and exit the pavilions to the central Ifema area, but once you leave the Ifema grounds, you cannot re-enter. There is a VIP ticket that allows you to leave and re-enter the fairgrounds, but this is not possible with other tickets (General and Anticrisis).

Those aged 13 or under must be accompanied by an adult. Those aged 14 or over are not required to attend.

For people with disabilities who cannot purchase tickets online, it will be managed via email: tienda@japanweekend.com

Yes, with a single QR code you can access both days of the event, Saturday and Sunday.

Arcade tickets grant access to the Arcade area within Japan Weekend. Use of arcade machines is free once inside.

These tickets do not grant access to Japan Weekend. You must have entered Japan Weekend with a different type of ticket to use the Arcade ticket.

Once the event for which you purchased tickets has concluded, please write to facturas@japanweekend.com with your billing information and attach your purchase details, showing the items purchased and the price paid.

If you have been sent a coupon for being a contestant, add it to your cart a single ticket of a general type for the day of your contest.

Add your coupon to the cart and the discount will be applied.